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CTS Services Quality Dimensions

Quality of Services in CTS: Five pillars of our “Service Quality” are:

We are the first company in India who have set the service benchmark for appearance of Janitorial staff, their grooming, their uniform, physical facilities & infrastructure, cleaning equipments, passenger feedback mechanism written materials etc. Indian Railways use our company’s MASCOT (registered trademark) in their tenders as synonym to cleaning services.

For past 5 years, we have continuously shown our 100% willingness and helped all our clients whether private or railways/divisions of railways or Railway board for not only technical assistance on service design & specifications but also provided prompt replies to their budgeting queries from time to time.

CTS has always believed in caring for individuals whether internal or external to the orgaization and met with their emotional attention.

Each employee of our organization is trained for higher skills, knowledge and courtesy in business transactions in order to inspire internal & external customer’s trust & confidence.

Performing again and again on the above 4 dimensions accurately makes us most dependable and reliable service partner in business progress across all types of clients.

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